PetsVilla.com is a website operated by Pets Villa (Pvt.) Limited. This policy is to set forth the conditions that you will have to go through while accessing or availing of our services. It will also state the methods we use to respect the privacy of our user’s information that they provide while using this website or doing some business with us, as our company understands the importance of privacy of our user’s information and details of their personal data.

The data that we collect pertaining to our customers and users is voluntarily provided to us. We go to great lengths to make sure your data and personal information stay secure and breach this security only under some specific and inevitable conditions.

If you choose to register or become our online customer, we ask you to provide basic but vital personal information like your name, gender, date of birth, email address, postal address, delivery address, telephone or mobile number, payment details such as your card or bank accounts details, etc. The information you will provide us will be used to process and deliver your order to your door safely. Submitting some of these will help you have a username and an account of your own as a customer of our service. This information will also be kept stored so contact you for information about other information about us, the Site, our other websites, our products, sales promotions, our newsletters, and anything relating to our company if only you allow us to contact you for this specific purpose. Remember, you have the right to opt out of this anytime and not allow us to contact you about these marketing purposes. It is your liability that the information you provide us is accurate and up to date to avoid any possible inconveniences while contacting you or delivering your order once you have placed it. If that is the case, the company will not be subjected to any canceled or delayed delivery. We cannot take any responsibility for the breach in your security or information unless it’s our fault.

We go to great lengths to protect your personal information. We use secure servers, firewalls, and encryptions to keep your data from unauthorized access. It’s your responsibility too to keep your account secure by not allowing any breach, or divulging your computer or account password to anyone. Do not provide your password in reply to any individual call or email. If your computer is used by multiple users, always remember to sign out after you have completed your desired work. You have the right to ask us to stop contacting you for marketing purposes at any time. You can contact us and request amendments or rectify the errors in your personal information.

If you are concerned about the handling and usage of your information, we will hand over your data to a third party (delivery services) directly or limit the employee access to only those who have to be in direct contact with your order or any resulting situation.

Remember to review our policy from time to time as we make necessary changes in it because of the continual introduction of new features in our business.